W2-S Internet Web Design and Hosting in the UK
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Contact
Email:
  

Telephone:
  +44 (0)20 8123 2026

Postal address:
  W2-S Internet Services
  62 Sheephouse Road
  Maidenhead
  SL6 8HP
  United Kingdom
  (Visitors by appointment only)

SYSTEM STATUS AND HOSTING NEWS
22 Apr 2022
Fri 8:25 AM
 [Resolved] Connectivity issues to our RHIS Servers
We have identified an issue causing intermittent connectivity issues to our RHIS hosting platform for some websites and emails. We are working on this as a priority, please bear with us. Thank you for your patience. This does not affect the cPanel servers that the majority of our customers are now using.

Update 12:05: A fix has been deployed for this issue and we will continue to monitor connectivity to the platform.

Update 14:05: This has now been resolved. If you are experiencing any connection issues please contact support who can investigate this further.
23 Feb 2022
Wed 1:00 PM
 [Resolved] Email Delays on RS08 and RS23
Due to an issue with one of our spam filtering servers, some users may be seeing delayed delivery of incoming email. We are working on getting service back to normal.

Update: All filtering servers are now functioning normally and the queues on the email cluster are clearing. Delivery speeds should already be back to normal in most cases.
29 Nov 2021
Mon 10:00 AM
 [Completed] Richards server migration
On Wednesday 1st December 2021 the hosted accounts on Richards will be migrated to newer, more powerful hardware. The new server will retain all your data, databases, emails, settings and everything else done within cPanel. All data will be migrated while websites and services remain online, however there will be a period of downtime of up to 5 minutes while some firewall rules that forward all traffic to the new hardware are implemented.

The new server will have a new IP address. If you are using external nameservers you will need to update the DNS settings at your end to reflect the IP address change. However, the old IP address will continue to work for the time being to allow a smooth transition with no downtime. You will be contacted directly after the migration if you need to manually change the DNS settings for your domain as this only applies to a very small number of clients.

If you use our server for emails you should use "mail.yourdomain.com" (replace yourdomain.com with your actual domain name) for both the incoming POP/IMAP and outgoing SMTP server in your email client rather then the host name. The old Richards host name should continue to work for now but it is recommended to use mail.yourdomain.com in the future.

The new server's default PHP version will be PHP 7.4. If your site does not run on PHP7 you can manually select an older version of PHP via cPanel's MultiPHP Manager. PHP5 will be available as before but will no longer be set as the default. Please contact support if you need help with this.

We will update this notice once the migration is complete.

Update 01.12.21 10:00: The work to migrate this server is now underway.

Update 10:29: The migration has been completed successfully. If you experience any issues with your account please get in touch with support.
9 Oct 2021
Sat 9:00 PM
 [Completed] Knopfler server migration
On Monday 11th October 2021 the hosted accounts on Knopfler will be migrated to newer, more powerful hardware. The new server will retain all your data, databases, emails, settings and everything else done within cPanel. All data will be migrated while websites and services remain online, however there will be a period of downtime of up to 5 minutes while some firewall rules that forward all traffic to the new hardware are implemented.

The new server will have a new IP address. If you are using external nameservers you will need to update the DNS settings at your end to reflect the IP address change. However, the old IP address will continue to work for the time being to allow a smooth transition with no downtime. You will be contacted directly after the migration if you need to manually change the DNS settings for your domain as this only applies to a very small number of clients.

If you use our server for emails you should use "mail.yourdomain.com" (replace yourdomain.com with your actual domain name) for both the incoming POP/IMAP and outgoing SMTP server in your email client rather then the host name. The old Knopfler host name should continue to work for now but it is recommended to use mail.yourdomain.com in the future.

The new server's default PHP version will be PHP 7.4. If your site does not run on PHP7 you can manually select an older version of PHP via cPanel's MultiPHP Manager. PHP5 will be available as before but will no longer be set as the default. Please contact support if you need help with this.

We will update this notice once the migration is complete.

Update 11.10.21 09:32: The work to migrate this server will be starting shortly.

Update: The migration has been completed successfully. If you experience any issues with your account please get in touch with support.
30 Apr 2021
Fri 2:20 PM
 RHIS mail server SSL warnings for Apple users
Users who have mail clients on Apple devices are likely to encounter an SSL Certificate Trust Warning when connecting to our mail servers using an aliased name such as mail.yourdomain.com. This may be preventing you from connecting our mail servers to send/receive emails. Please email support and we will provide you with an alternative hostname that should resolve the issue.

Please note this does not apply to our cPanel users, who should remain unaffected.
9 Apr 2021
Fri 9:50 AM
 RHIS mailbox login update
We will be disabling legacy usernames for users of the RHIS mail platform on the 15th April 2021 to improve our services and streamlining your customer experience. This change will generally only apply to users who where set up on the system before 2010 and are using the old style login method.

A legacy username is a username that is not an email address, for example pop.joebloggs instead of joebloggs@domain.com.

Please check which you are using and, if necessary, update the username on your mailbox to your email address before 15th April by logging into your email client with the updated username. Please remember to check both POP/IMAP (incoming) and SMTP (outgoing) settings.

If you need any assistance please get in touch and we will be happy to help.

If your username is not updated by this date, you will no longer be able to authenticate your mail account and will not be able to access your emails. If this happens, please contact us to update your mailbox account.

Please note: This announcement does not apply if you are on one of our cPanel servers.
21 Dec 2015
Mon
 Important Security Note for Joomla users
The team at Joomla has released a new version of their software to address a critical vulnerability in versions 1.5 to 3.4. If you have Joomla installed on your hosting account you need to update Joomla as soon as possible to protect your site and the server.

You can read more about this vulnerability at the following URLs:

https://developer.joomla.org/security-centre/630-20151214-core-remote-code-execution-vulnerability.html

https://blog.sucuri.net/2015/12/remote-command-execution-vulnerability-in-joomla.html
24 Jul 2014
Thu 11:00 AM
 WordPress Malware
Please be aware, we have seen a recent increase in the following attack, detailed at http://blog.sucuri.net/2014/07/malware-infection-breaking-wordpress-sites.html

Please ensure all plugins, themes and core installations of Wordpress are up to date.

For anyone using WordPress who has been a victim of hackers - this plugin could help with the cleanup: http://blog.sucuri.net/2013/10/cleaning-up-your-wordpress-site-with-the-free-sucuri-plugin.html

Please note, we don't offer any support for it, and we haven't extensively tested it. Use it at your own risk.

Update: Sucuri have posted some information regarding what could have possibly caused this.

http://blog.sucuri.net/2014/07/mail...ld-breaking-thousands-of-wordpress-sites.html

To clarify, it's not possible for an account on the same server on our systems to compromise another account, unless it's all hosted under the same cPanel username (example, addon domains, subdomains, etc).

This is however a plugin to consider updating immediately.

14 Apr 2014
Mon 10:00 AM
 Heartbleed Bug Security Threat
As has been widely reported in the media, a vulnerability was discovered last week in OpenSSL (Version 1.01 and beta 1.0.2), the software that is used for encryption across much of the Internet.

We want to reassure you that the majority of the servers we use where not affected by this issue as they did not use the version of the technology that was affected. The server that was affected was patched last week.

While we have no indication the vulnerability was taken advantage of, we always encourage regular password changes.
10 Jul 2013
Wed
 WordPress Exploit - Please check your sites
If you have WordPress installed on your website, please go check you are running the latest version of WordPress (currently version 3.5.2). It is important that you do this RIGHT NOW.

There is an attack taking place and it is affecting a LOT of WordPress installations across multiple servers because people have not been keeping their WordPress installations up to date.

If you find your site has already been hacked please contact support.
12 Apr 2013
Fri
 WordPress/Joomla Admin Access
We are seeing increased traffic to a large number of WordPress sites on our shared hosting platform. The attack is not unique to ourselves and is affecting many hosting providers worldwide. When accessing your WordPress Admin Area you may find that you are prompted for a username and password not previously required. The credentials for this login are:

Username: protected
Password: wordpress

As soon as normal service is resumed, this prompt will be removed and the above credentials will no longer be required. We appreciate your patience during this time, and we will update this page once this has been resolved.

In addition it is recommended that you make sure you have a very secure password using letters, numbers, upper and lower case letters, and special characters such as &#)@!, etc. It is also recommend to NOT have a username of "admin."

More info from this TechCrunch article


Update: We are currently seeing further attempts from a large scale botnet targeting Joomla/Wordpress Administration areas. This attack has recently increased its hit rate and we have taken action to protect the targeted areas from these attacks. As a result of this you may now find you are prompted to pass a CAPTCHA check when attempting to login to your Wordpress / Joomla website.
26 Aug 2011
Fri
 Domain Renewal Group letters
The Domain Renewal Group (and various similar companies such as Domain Registry of America) have been sending out a lot of letters recently to our clients with .com, .net and .org domains. Their "courtesy" letters are made to look like renewal invoices or bills but are actually forms for transferring the domains away from your current supplier. Our clients are free to move their domains away from us at any time but you should be aware that the renewal fees charged by these companies are usually much higher than what we would charge so we wouldn't recommend it. You also have to question their unethical methods to have you transfer your domain to them.

If you bought your domain through W2-S Internet Services then you can safely bin these domain notices. Just google "Domain Renewal Group" if you want to see what other people think of these letters. If in doubt please contact us.
11 Feb 2011
Fri
 Fake mails alert
We're seeing an increase in fake mails again from criminals trying to steal your web hosting passwords. These emails should be ignored and deleted.

Example message:
Subject: Your your-domain.com account information has changed

New secret questions were added to your your-domain.com account.

To ensure that your account information remains accurate and secure we notify you whenever this information changes.

This change request was made on [a random date]

If the changes described above are accurate, no further action is needed. If anything doesn't look right, follow the link below to make changes:

[link to a fake site requesting your login details]

Regards,
your-domain.com Account Services

All genuine emails sent by W2-S Internet Services come from w2s.net and usually refer to you personally by name and will have the proper contact details in the email's signature. Keep your login details secure.
13 Jan 2010
Wed
 Spoof "mailing service" emails alert
Please be aware that recently there has been a sharp increase in fake emails suggesting that your "mailing service" has had a security upgrade. These emails then usually ask the user to click on a link to apply the new settings. The link itself is spoofed to look like it is from your own domain (or ours), usually in the form of http://your-domain.com/owa/service_directory/settings.php?email=you@your-domain.com, but is actually linking to an externally compromised host that we have no control over. The emails usually end along the lines of "Best regards, your-domain.com Technical Support," where your-domain.com is your actual domain.

Please note these emails are fake and designed to trick the user into logging on to a phishing site or compromise your computer. Please delete these emails and DO NOT click on the link or submit any login information to a 3rd party. If you think you have submitted your login details via one of these emails please change your email and FTP passwords as soon as possible via your site's control panel and contact us.

All genuine emails sent by W2-S Internet Services come from w2s.net and usually refer to you personally by name and will have the proper contact details in the email's signature.




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